Frequently asked question

You may place your order directly through our website at theoutsolehub.com or simply send us a message via Instagram, Facebook and WhatsApp for real human customer support.

You can always message our team directly:



Our team is happy to personally assist you from inquiry up to checkout to ensure a smooth and convenient ordering experience.

We accept the following payment methods:

• GCash
• Bank Transfer (BPI & BDO)
• Cash on Delivery via LBC (available upon request)

If you need assistance with payment options, feel free to message our team anytime.

Cash on Delivery / Cash on Pickup via LBC
• Downpayment and shipping fees are required for COD/COP orders.
• Please direct message us first to process your COD order.


NOTE:
FREE nationwide shipping is only available for fully paid orders with 2 pairs and above.

Same Day Delivery via Lalamove

• Available within Metro Manila and nearby provinces such as Bulacan, Pampanga, Rizal, Cavite, and Laguna.
• Full payment is required for same day delivery orders.
• Shipping fees will depend on your location and delivery distance.

Please direct message us first so our team can assist you with the process and provide the exact delivery rates.

Delivery fees may vary depending on your location and chosen courier.

• J&T Express
FREE Nationwide Shipping is available for fully paid orders with 2 pairs and above.

J&T Shipping Rates (1 Pair Only):
Metro Manila — ₱170
Luzon— ₱250
Visayas & Mindanao — ₱300

• Cash on Delivery / Cash on Pickup via LBC
Shipping fees depend on your location and parcel weight.
Not eligible for free shipping.

• Same Day Delivery via Lalamove
Available within selected areas.
Delivery fees depend on distance and location.
Not eligible for free shipping

Estimated Delivery Times

• Metro Manila — 1 to 2 business days
• Luzon — 2 to 3 business days
• Visayas & Mindanao — 4 to 7 business days

Please note that delivery times may vary depending on the courier, weather conditions, and your exact location.

We ship nationwide across the Philippines through the following couriers:

• J&T Express — For fully paid orders
• LBC — For Cash on Delivery / Cash on Pickup orders
• Lalamove — For same day delivery within selected areas

Currently, we mainly cater to local Philippine orders. 

If you’re unsure about sizing, message us first before ordering.

Our team will personally guide you and provide the proper size recommendation to help avoid sizing problems.

We aim to provide clear and accurate product photos. Actual color may slightly vary depending on lighting and screen settings.

Once the order form has been submitted, cancellations are no longer allowed.

If you need to modify your order, please contact us immediately. Our team will check if changes can still be accommodated before the order is processed. Otherwise, the order can no longer be changed.

You can always message our team directly:


WhatsApp: +63 969 535 1496 (faster response)

Instagram: @outsoleph

Facebook: @byoutsoleph


We’ll be happy to assist you.